The company is dedicated to the quality policy which will ensure that our activities in respect of the provision of crew management incorporating recruitment, training and travel services to the merchant navy, for officers, officer trainees and other supporting personnel fully meet the requirements of our customers at all times.
The goal of Viking Crew is to achieve a high level of customer satisfaction. Commitment to the implementation of supporting managerial and operational systems is essential to realising that goal.
The Quality Policy is based on the following goals, against which Objectives and improvement initiatives shall be set to drive continual improvement:
To ensure that the policy is successfully implemented, staff will be responsible for identifying client and applicant requirements and for ensuring that correct procedures are adhered to in order to meet the requirements.
Initiatives needed to ensure that the requirements of this policy are met will be set, determined and monitored at Management Review.
The Quality Policy principles and related objectives will be communicated and available to staff at all times. The Policy is also available to external interested parties via the company website.
Training will be an integral part of the strategy to achieve objectives.